FREQUENTLY ASKED QUESTIONS

Kedai Asia® is a concept store both brick and mortar and online platform that provides Asian food products and ready to eat meal with Asian experience and convenient life style. Kedai Asia online is the first e-commerce specialising on Asian products in the Kingdom of Saudi Arabia range from food products, kitchen appliances, gifts and fashion.

We also cater for special occasion such as corporate gift, birthday, wedding or you want to buy in bulk. You may write to us at hello@kedai.asia and we will try to fulfill your request at our best.

Kedai Asia was founded and fully owned by Husam Waksa Sdn. Bhd., a company based in Kuala Lumpur, Malaysia and it is a Registered Trademark under this company. Kedai Asia Saudi Arabia was established together with the co-founder Mohammad Nazih Mostafa Qarah in 2016 and since then this brand has grown mainly in Jeddah and became well known in the market.

Of course we would love to have business with you and expand our market network. You may write to us at hello@kedai.asia and we will discuss further from there.

Yes we do. In fact we already have our blue print for our expansion plan in the Kingdom and Gulf Countries. Come and talk to us at hello@kedai.asia and we will explore the opportunities how can we work together.

Yes, you are most welcome to join us and we will help to expand your business. Just talk to us. T&C apply.

We know that it is exciting to see all those food products. At the moment for online transaction we will only cover for Saudi Arabia, but don’t worry as we can arrange for international delivery too. Please write to us your request to hello@kedai.asia and we will assist you.

Oh yes, there is one good news for our friends within Gulf Countries, you will enjoy shopping with us too with attractive minimal chargers for delivery. Just stay with us for the announcement.

Kedai Asia® Saudi Arabia is managed by مؤسسة محمد نزيه مصطفى قاره التجارية (C.R. 4030336324)

You can straight away make your purchase or sign up with us and start doing your shopping. You may pay through online banking, credit card or debit card at your convenience.

You may as well pay through normal bank transfer if you do not have any online banking facility or choose ‘Cash on Delivery’ and you can pay by cash to our delivery guy.

For orders on fresh items within Jeddah, we will try to make sure that you will receive them within the same day. Same goes to dry items and other products.

However, in occassion due to any unavoidable ciscumstances, we will make the delivery on the next day.

As for orders outside Jeddah, you will receive your orders between 3 to 7 working days subject to the operation schedule by the courier service company.

We charge SR25 for orders from Jeddah and Makkah with no limit of weight. For other areas we charge SR30 for every 20kg.

You have to choose your area based on the state/regions according to ISO Saudi Arabia standard.
For example, if you are from Jeddah, your region will be Makkah Province. Other than that, if you are from Jubail, Khobar and Dammam, you will be from the Ash Sharqiyah (Eastern Province).
For ISO reference please click https://www.iso.org/obp/ui/#iso:code:3166:SA
When you make a purchase, you will definitely receive a confirmation email on the transaction. In any occasion that you cannot find the email, you can try to check from your email in the spam section. If you still didn’t receive any email from us please talk directly to us for assistance.

Don’t worry, we will help you to replace a new product if the product is damaged due to the packing issue, expired products and wrong delivery. Please write to us at kedaiasia.sa@gmail.com and please make sure to provide the picture of the product, your reference number and your contact number. You may also whatsapp us by clicking the icon from the bottom left on our webpage and our team will assist you. There is no charge for the replacement. (T&C applies)

You are advised to inform us immediately after receiving the order if you are ordering from Jeddah while you have 3 days for orders outside Jeddah. Subject to Terms & Conditions.

FREQUENTLY ASKED QUESTIONS

You can straight away make your purchase or sign up with us and start doing your shopping. You may pay through online banking, credit card or debit card at your convenience.

You may as well pay through normal bank transfer if you do not have any online banking facility or choose ‘Cash on Delivery’ and you can pay by cash to our delivery guy.

For orders on fresh items within Jeddah, we will try to make sure that you will receive them within the same day. Same goes to dry items and other products.

However, in occassion due to any unavoidable ciscumstances, we will make the delivery on the next day.

As for orders outside Jeddah, you will receive your orders between 3 to 7 working days subject to the operation schedule by the courier service company.

We charge SR25 for orders from Jeddah and Makkah with no limit of weight. For other areas we charge SR30 for every 20kg.

You have to choose your area based on the state/regions according to ISO Saudi Arabia standard.
For example, if you are from Jeddah, your region will be Makkah Province. Other than that, if you are from Jubail, Khobar and Dammam, you will be from the Ash Sharqiyah (Eastern Province).
For ISO reference please click https://www.iso.org/obp/ui/#iso:code:3166:SA
When you make a purchase, you will definitely receive a confirmation email on the transaction. In any occasion that you cannot find the email, you can try to check from your email in the spam section. If you still didn’t receive any email from us please talk directly to us for assistance.

Don’t worry, we will help you to replace a new product if the product is damaged due to the packing issue, expired products and wrong delivery. Please write to us at kedaiasia.sa@gmail.com and please make sure to provide the picture of the product, your reference number and your contact number. You may also whatsapp us by clicking the icon from the bottom left on our webpage and our team will assist you. There is no charge for the replacement. (T&C applies)

You are advised to inform us immediately after receiving the order if you are ordering from Jeddah while you have 3 days for orders outside Jeddah. Subject to Terms & Conditions.

Kedai Asia® is a concept store both brick and mortar and online platform that provides Asian food products and ready to eat meal with Asian experience and convenient life style. Kedai Asia online is the first e-commerce specialising on Asian products in the Kingdom of Saudi Arabia range from food products, kitchen appliances, gifts and fashion.

We also cater for special occasion such as corporate gift, birthday, wedding or you want to buy in bulk. You may write to us at hello@kedai.asia and we will try to fulfill your request at our best.

Kedai Asia was founded and fully owned by Husam Waksa Sdn. Bhd., a company based in Kuala Lumpur, Malaysia and it is a Registered Trademark under this company. Kedai Asia Saudi Arabia was established together with the co-founder Mohammad Nazih Mostafa Qarah in 2016 and since then this brand has grown mainly in Jeddah and became well known in the market.

Of course we would love to have business with you and expand our market network. You may write to us at hello@kedai.asia and we will discuss further from there.

Yes we do. In fact we already have our blue print for our expansion plan in the Kingdom and Gulf Countries. Come and talk to us at hello@kedai.asia and we will explore the opportunities how can we work together.

Yes, you are most welcome to join us and we will help to expand your business. Just talk to us. T&C apply.

We know that it is exciting to see all those food products. At the moment for online transaction we will only cover for Saudi Arabia, but don’t worry as we can arrange for international delivery too. Please write to us your request to hello@kedai.asia and we will assist you.

Oh yes, there is one good news for our friends within Gulf Countries, you will enjoy shopping with us too with attractive minimal chargers for delivery. Just stay with us for the announcement.

Kedai Asia® Saudi Arabia is managed by مؤسسة محمد نزيه مصطفى قاره التجارية (C.R. 4030336324)